Comprehensive Client Support Agent
2 weeks ago
Position Overview
The role involves addressing client inquiries through various communication channels, including telephone, email, and web chat. The focus is on achieving first contact resolution for relevant queries and transactions.
Key Responsibilities
- Manage initial escalations and customer complaints effectively.
- Set and manage customer expectations with professionalism.
- Process both new and existing business requests on behalf of clients and advisors.
Required Skills
Proficiency in handling inbound calls in a call center environment is essential.
Educational Qualifications
A Matriculation Certificate (Matric) is required for this position.
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