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Branch Manager Assistant

1 month ago

Kraaifontein, Western Cape, South Africa ACB Consulting Full time
Job Title: Assistant Branch Manager

ACB Consulting is seeking a highly skilled and experienced Assistant Branch Manager to join our team. As a key member of our branch management team, you will be responsible for driving sales and business performance in your branch.

Key Responsibilities:

  • Manage a team of cashiers and a cleaner in a cash-handling retail environment.
  • Brief and debrief the branch team on sales initiatives, task them with relevant activities, and manage those activities throughout each campaign.
  • Deliver the highest possible retail standards and excellent customer service.
  • Drive engagement with customers through floor walking.
  • Be responsible for the protection of your branch profit.
  • Provide induction and ongoing training and support to your team to ensure company policies and standards are understood and adhered to.
  • Be a key point of contact for customers in your branch, answering questions related to betting and company products, and minimizing customer issues.
  • Use your knowledge or interest in sport to create conversation with customers to ensure they have an excellent experience while using company services.
  • Lead by example when engaging with customers to ensure they enjoy the company betting experience and coach your branch team to do the same at all times.
  • Process customer bets, ensuring information is entered correctly into the till systems.
  • Work closely with your team to communicate and promote new company products and marketing campaigns to increase sales for your branch.
  • Communicate detailed information to your branch team as and when required to ensure they are aware of all sales campaigns and associated branch targets.
  • Ensure team members are meeting expectations and standards of customer service, bet processing, and cash handling.
  • Liaise with the Branch Manager and Area Manager to ensure the branch is correctly staffed and rosters are communicated to your team.
  • Ensure effective management and guidance of staff breaks within your branch.
  • Carry out any administrative duties in line with the requirements of your branch.
  • Ensure your branch is presented to a high standard at all times, instructing the cleaner where necessary.
  • Work to ensure we meet our social responsibilities, including ensuring team members also adhere to the policies.
  • Follow company processes to ensure high Health and Safety standards in your branch.
  • Manage security measures in your branch and ensure that all team members are aware of procedures and adhere to them at all times.
  • Manage the cash control and banking procedures for your branch.
  • Liaise with the Studio team at Head Office in regards to trading limits and referencing.

Requirements:

  • Aged 18 or over.
  • Diploma or Equivalent in Business Administration or Finance.
  • Previous supervisor experience in a retail or customer service environment.
  • Experience of working in the betting or gambling industry.
  • Previous experience of cash handling.
  • Confident communicator, able to enter into conversations with regulars and new customers.
  • Ability to work under pressure, with peak times for our branches depending on sporting seasons.
  • Ability to lead and manage a team.
  • Maths required, as you will be working with numbers and odds.
  • Clear criminal record.
  • Flexible in your approach to work, with branches open between 7am and 9pm.