Retail Operations Manager

20 hours ago

Johannesburg, Gauteng, South Africa Cre8work Full time

Job Title: Retail Operations Manager

Estimated Salary: $45,000 - $60,000 per year

We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Cre8work. As a key member of our retail management team, you will be responsible for overseeing store operations, staff management, customer service, and inventory control.

Key Responsibilities:

  • Store Operations:
    • Assist in the daily management of store operations, including opening and closing procedures.
    • Ensure the store is clean, well-organized, and fully stocked with merchandise.
    • Monitor sales floor activities to ensure compliance with company policies and procedures.
  • Staff Supervision:
    • Support the store manager in supervising and training store employees.
    • Help manage staff schedules, ensuring adequate coverage during peak hours.
    • Provide guidance and feedback to team members to improve performance and maintain high morale.
  • Customer Service:
    • Deliver exceptional customer service by addressing customer inquiries, concerns, and complaints.
    • Ensure the sales team provides a positive shopping experience for all customers.
    • Assist in resolving escalated customer issues, ensuring satisfaction.
  • Inventory Management:
    • Help monitor inventory levels and manage stock replenishment.
    • Assist in conducting regular inventory audits to ensure accuracy.
    • Work with the receiving team to ensure that new stock is processed and displayed promptly.
  • Sales and Merchandising:
    • Assist in implementing visual merchandising strategies to attract customers and increase sales.
    • Monitor sales performance and contribute to achieving store sales targets.
    • Participate in promotional activities and events to drive customer engagement and sales.
  • Compliance and Safety:
    • Ensure the store complies with all safety regulations and company policies.
    • Assist in conducting regular safety inspections and addressing any potential hazards.
    • Help maintain security standards to prevent loss and ensure a safe environment for customers and staff.

Qualifications:

  • Education:
    • High school diploma or equivalent; an associate's or bachelor's degree in business, retail management, or a related field is a plus.
  • Experience:
    • 1-2 years of experience in retail, customer service, or a related field.
    • Previous experience in a supervisory role is preferred but not required.
  • Skills:
    • Strong leadership and team management skills.
    • Excellent communication and customer service abilities.
    • Good organizational and problem-solving skills.
    • Basic proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
    • Ability to work under pressure and handle multiple tasks in a fast-paced environment.

Working Conditions:

  • Hours: Full-time position, requiring flexibility to work evenings, weekends, and holidays.
  • Environment: Primarily works on the sales floor, with some time spent in the office for administrative tasks.

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