Senior Experience Strategist

6 days ago


Sandton, South Africa Service Design Magazine Full time

Job Summary

We are seeking a Senior Experience Strategist to spearhead service design initiatives within our organisation. This role demands a strong grasp of process engineering and experience strategy, enabling the development of actionable recommendations that drive business transformation.

About Us

At Service Design Magazine, we value collaboration and interdisciplinary teamwork. As a key member of our team, you will work closely with business leaders, data analysts, and customer-facing teams to shape solutions that enhance service efficiency and customer experience.

Key Responsibilities

  • Plan and execute design research using qualitative and quantitative methods.
  • Translate research insights into service blueprints, customer journeys, and process improvements.
  • Identify inefficiencies in current-state service models and propose evidence-based future-state recommendations.


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