Sportsbook Team Lead
4 days ago
We are seeking a dynamic and enthusiastic Sportsbook Agent to join our team in Rosebank, Johannesburg.
About the Role:
- As a Sportsbook Agent, you will be the first point of contact for our customers, handling inquiries, placing bets, and sharing the latest promotions.
Key Responsibilities:
Inbound & Outbound Calls- Handle customer inquiries, promotions, and account queries efficiently.
- Guide customers through placing bets and provide information on betting markets.
- Call existing customers to promote new offers, events, and betting opportunities.
- Address customer complaints professionally and ensure follow-ups are completed.
- Ensure adherence to all company policies and Responsible Gambling guidelines.
- Maintain accurate logs of customer interactions and unresolved queries.
Requirements:
- Grade 12 (Matric)
- 1-3 years of experience in a Call Centre environment
- Fluency in English and one additional South African language
- No criminal record and available to start immediately
- Computer literate with solid telephone etiquette
- Excellent customer service skills with the ability to handle high-pressure situations
- Strong problem-solving skills and keen attention to detail
- Flexibility to work shifts, including weekends and public holidays
Estimated Salary: R150,000 - R200,000 per annum, depending on experience.
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