Sportsbook Ambassador

Turn Your Passion into a Career with Initiate International

We are searching for vibrant, energetic individuals who thrive under pressure and are passionate about sports to join our inbound call center team in Rosebank. If you enjoy interacting with people, have great problem-solving skills, and are ready to roll with shift work, this could be the perfect opportunity for you.

As a Sportsbook Agent, you will be the first point of contact for our customers—handling inquiries, placing bets, and sharing the latest promotions. This is a fantastic opportunity for anyone eager to grow their career in the betting industry and provide outstanding service to sports fans.

The key responsibilities of this role include:

• Inbound & Outbound Calls: Handle customer inquiries, promotions, and account queries efficiently.
• Assist with Betting: Guide customers through placing bets and provide information on betting markets.
• Promote & Upsell: Call existing customers to promote new offers, events, and betting opportunities.
• Resolve Issues: Address customer complaints professionally and ensure follow-ups are completed.
• Responsible Gambling Compliance: Ensure adherence to all company policies and Responsible Gambling guidelines.
• Record Management: Maintain accurate logs of customer interactions and unresolved queries.
• Cross-sell Products: Identify opportunities to introduce other betting services.

Requirements for the Job

To succeed in this role, you should possess the following qualifications:

• Grade 12 (Matric) or equivalent qualification.
• 1–3 years of experience in a Call Centre environment.
• Fluency in English and one additional South African language.
• No criminal record and availability to start immediately.
• Computer literate with solid telephone etiquette.
• Excellent customer service skills with the ability to handle high-pressure situations.
• Strong problem-solving skills and keen attention to detail.
• Flexibility to work shifts, including weekends and public holidays.

What We Offer

We offer a competitive salary of R220,000 per annum, plus benefits, including medical aid, life insurance, and access to training and development programs.

About the Role

This is a full-time position working 40 hours per week, with rotating shifts, including weekends and public holidays. The successful candidate will be required to maintain confidentiality and adhere to company policies and procedures at all times.