IT Service Delivery Manager

1 month ago


Johannesburg, Gauteng, South Africa Pillango Placements Full time

Pillango Placements is seeking a highly skilled IT Service Delivery Manager to join our team. As a critical member of our IT team, you will be responsible for managing the entire lifecycle of IT incidents, from initial triage to resolution and prevention of recurrence.

Key Responsibilities:
  • Process Management: Drive ITSM implementation plans, configure tools, and train IT staff to align with business needs. Collaborate with stakeholders to monitor progress, tackle risks, and support ongoing service improvements.
  • Incident Management: Assess and prioritize incoming incidents, diagnose root causes, implement timely solutions, and document all actions taken to ensure effective incident resolution.
  • Problem Management: Conduct root cause analysis to uncover underlying issues, facilitate corrective actions to prevent recurrence, and monitor trends and progress in problem resolution.
  • Change and Release Management: Coordinate, document, and communicate changes to minimize disruption, keeping stakeholders informed and building strong relationships.

Job Requirements:

  • Qualifications & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 2 years experience in IT service management or a related role. ITIL Foundation certification (preferred).
  • Knowledge and Skills: Strong understanding of ITIL best practices and processes. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, both written and verbal. Ability to work effectively under pressure and manage multiple priorities.


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