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Contact Centre Agent

1 week ago

Johannesburg, Gauteng, South Africa Callforceoutsourcing Full time
About the Role:

We are seeking an experienced Airline Customer Support Specialist to join our team at Callforceoutsourcing. As a key member of our contact centre team, you will provide top-notch customer support to our airline clients, handling a wide range of customer inquiries and resolving issues efficiently.

Responsibilities:
  • Provide excellent customer service via phone calls, emails, and other communication channels.
  • Resolve customer complaints and issues promptly and professionally.
  • Collaborate with team members to achieve sales targets and improve customer satisfaction.


Requirements:
  • Grade 12 or equivalent qualification.
  • 1-4 years of experience in a call centre environment.
  • Excellent communication skills in English (speaking, reading, and writing).
  • Able to work flexible hours, including weekends and public holidays.