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Front Desk Manager

1 week ago

Durban, KwaZulu-Natal, South Africa City Logistics Full time
About the Role

We are seeking an experienced Front Desk Manager to join our team at City Logistics. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a welcoming environment for visitors and clients.

Key Responsibilities
  • Front Desk Operations:
  • Greet and welcome guests, ensuring a positive first impression.
  • Answer and direct incoming phone calls.
  • Respond to inquiries promptly.
  • Manage mail and packages accordingly.
  • Address any visitor or staff inquiries with professionalism.
  • Provide general information to clients, visitors, and staff.
  • Administrative Support:
  • Maintain a tidy and organized reception area.
  • Schedule and coordinate meetings, appointments, and conference rooms.
  • Manage and distribute mail and packages.
  • File and retrieve documents as needed.
  • Travel Coordination:
  • Book flights, accommodation, and car hire for staff and clients.
  • Ensure accurate travel details are communicated and updated.
  • Manage travel itineraries and resolve any travel issues.
  • Recon the travel invoicing monthly.
  • Security and Access Control:
  • Monitor and manage building access for visitors.
  • Ensure security protocols are followed in granting access.