Health Club Front Desk Supervisor
6 days ago
About the Role
We are seeking a highly skilled Health Club Front Desk Supervisor to join our team. The successful candidate will be responsible for managing the Welcome Desk/Reception area, providing exceptional customer service, and ensuring seamless operations.
Main Accountabilities:
- Coordinate Club Administration tasks when required.
- Manage cash transactions and maintain accurate records.
- Develop and maintain effective relationships with members and staff.
- Schedule and train Receptionists to meet business needs.
- Implement procedures for monitoring access and overrides.
- Control reception stock levels and ordering supplies as needed.
- Address member complaints professionally and promptly.
Key Competencies:
- Strong leadership and motivational skills.
- Advanced organizational and time-management abilities.
- Exceptional interpersonal and communication skills.
- Ability to handle confidential information discreetly.
- Proficient in Microsoft Office applications.
- Flexible and willing to work varied shifts.
- Previous experience in a customer-facing role is desirable.
- Demonstrated ability to work effectively under pressure.
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