Customer Service Representative

4 weeks ago


Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Mindmatch Consulting in Cape Town.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Providing exceptional customer service through various channels, including phone, email, and chat.
  • Resolving customer complaints in a timely and professional manner.
  • Answering frequent customer inquiries related to billing, orders, and product information.
  • Collaborating with cross-functional teams to achieve business objectives.

Requirements:

  • At least 1 year of experience in a call centre or customer-facing role.
  • Market-related salary for this position is R150,000 - R200,000 per annum, depending on qualifications and experience.
  • Medical insurance and group life cover as part of the comprehensive benefits package.
  • Transportation assistance available for employees.
  • Candidate must have a clean credit and criminal record.
  • Diploma or degree in a relevant field is an advantage.
  • Excellent written and verbal communication skills in English.
  • Ability to problem-solve and think critically in high-pressure situations.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.


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