Customer Service Representative
4 weeks ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Mindmatch Consulting in Cape Town.
The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Providing exceptional customer service through various channels, including phone, email, and chat.
- Resolving customer complaints in a timely and professional manner.
- Answering frequent customer inquiries related to billing, orders, and product information.
- Collaborating with cross-functional teams to achieve business objectives.
Requirements:
- At least 1 year of experience in a call centre or customer-facing role.
- Market-related salary for this position is R150,000 - R200,000 per annum, depending on qualifications and experience.
- Medical insurance and group life cover as part of the comprehensive benefits package.
- Transportation assistance available for employees.
- Candidate must have a clean credit and criminal record.
- Diploma or degree in a relevant field is an advantage.
- Excellent written and verbal communication skills in English.
- Ability to problem-solve and think critically in high-pressure situations.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
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