Elite Guest Services Coordinator

4 days ago


Port Elizabeth, Eastern Cape, South Africa Stratos Asia Full time

We are seeking a highly skilled and dedicated VIP Executive Host to join our team at Stratos Asia. As a key member of our hospitality group, you will be responsible for providing world-class experiences for elite Chinese-speaking clientele.

About the Position:

The successful candidate will serve as the primary point of contact for VIP Chinese-speaking guests, delivering outstanding customer service tailored to their needs. This will include arranging personalized experiences, such as reservations, luxury travel, and exclusive events.

Key Responsibilities:
  • Serve as the primary point of contact for VIP Chinese-speaking guests
  • Arrange personalized experiences, including reservations, luxury travel, and exclusive events
  • Build and nurture lasting relationships with high-profile clients
  • Respect and accommodate cultural preferences to create seamless, memorable experiences
  • Collaborate with internal teams to ensure flawless service delivery
  • Attend VIP events, offering hands-on support to guarantee impeccable execution
  • Stay informed on luxury lifestyle trends to anticipate and exceed client expectations
  • Handle client requests, concerns, and inquiries with professionalism and discretion
Requirements:
  • Fluent in Mandarin (spoken & written)
  • Experience in VIP services, hospitality, or luxury industries
  • Exceptional interpersonal and communication skills
  • Strong organizational skills, attention to detail, and ability to multitask
  • Deep understanding of Chinese culture, customs, and business etiquette
  • Absolute discretion, confidentiality, and professionalism
  • Willingness to work flexible hours, including weekends and holidays


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