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Business Strategy and Customer Growth Manager

1 week ago

Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time
About the Role

We are seeking an experienced Customer Experience and Engagement Manager to join our team in Umhlanga, Durban. This role will be responsible for leading and optimizing customer journeys across our business, ensuring a seamless and engaging experience for our customers.

  • Key Responsibilities:
    • Lead and optimize customer journeys across our business
    • Bridge the gap between our customers and brand, ensuring a customer-first mindset in everything we do
    • Collaborate with cross-functional teams to develop and execute strategies that drive new customer acquisition, retention, reduce churn, and increase customer loyalty
    • Leverage customer insights, data, and industry knowledge to enhance communication, product offerings, and marketing strategies
    • Track performance and optimize the customer experience to meet business objectives