Spanish Speaking Customer Service Representative

2 weeks ago

Nelspruit, Mpumalanga, South Africa Black Pen Recruitment Full time
Customer Service and Sales Representative Opportunity

We are seeking a highly skilled and multilingual Customer Service and Sales Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:
  • Provide customer service and support to clients in Spanish and English languages
  • Work on airline reservations systems and handle voice calls in English and Spanish
  • Assist passengers with pre and post-flight departure travel-related queries
  • Meet specific key performance indicators and client service levels
Requirements:
  • Native level fluency in Spanish language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding
What We Offer:
  • Fully paid product and systems training
  • 4 weeks of fully paid training
  • Probation period: 4 months

We are an international award-winning multilingual contact centre, and we are committed to providing our staff with a supportive and dynamic work environment. If you are a highly motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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