Customer Service and Sales Representative
3 days ago
Our client is a leading provider of inbound multichannel customer support services across various industries. They operate from strategically located centres in Fiji, South Africa, and Peru, and also have a team of work-from-home colleagues in Namibia.
As an international, award-winning, multilingual contact centre, they understand the importance of their staff and the relationships they build with their clients. They strive to embody their clients' brands, which they call 'Our people, your brand.'
Job Type and LocationJob Type: Full-time/Permanent
Location: Mpumalanga, South Africa
Workplace: Fully Remote
Key Responsibilities- Work with a prestigious airline brand on various work streams
- Assist passengers with pre- and post-flight travel-related queries in customer relations department in Spanish and English languages
- Work on airline reservations systems and handle voice calls in English and Spanish, including some written correspondence
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and client service levels
- Native level fluency in Spanish language: Verbal and Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding
- Fully paid product and systems training provided
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
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Nelspruit, Mpumalanga, South Africa Black Pen Recruitment Full time{"title": "Customer Service and Sales Representative", "subtitle": "Join our prestigious client in Mpumalanga, South Africa", "content": "Our client is a leading provider of inbound multichannel customer support across multiple verticals. As an international, award-winning, multilingual contact centre, they prioritize building strong relationships with their...
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