German Speaking Customer Service Representative
4 days ago
Job Title: German Speaking Customer Service and Sales Representative
Job Type: Full-time/Permanent
Location: Mpumalanga, South Africa
Workplace: Fully Remote
Job Description:
We are seeking a highly skilled and multilingual customer service representative to join our team. As a German speaking customer service and sales representative, you will be responsible for providing exceptional customer service to our clients in German and English languages.
Responsibilities:
- Assist passengers with pre and post-flight travel-related queries in customer relations department in German and English languages
- Work on airline reservations systems and handling voice calls in English and German may include some written correspondence
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and meet expected client service levels
- Work in a demanding and time-sensitive call center environment
Requirements:
- Native level fluency in German language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
What We Offer:
Fully paid product and systems training provided
Training: 4 weeks (Fully Paid)
Probation period: 4 months
How to Apply:
Please submit your application with your resume and a cover letter explaining why you are the ideal candidate for this role.
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