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Development Training Associate

1 week ago

Cape Town, Western Cape, South Africa Emporium Full time

About the Job

We are currently seeking a Development Training Associate to join our team at Emporium. In this role, you will work closely with customers to create customized training plans, report on training progress, and provide system training and support.

Responsibilities

  • Create and manage training plans with customers
  • Report on training progress of all customers that are in training
  • Provide system training to customers
  • Provide customer support, resolve customer queries, recommend solutions, and guide users through features and functionalities on the system
  • Assist with preparing data and uploading onto the system for new customers

Requirements

To be successful in this role, you will need to have training/educator or consulting experience, a Bachelor's Degree in Accounting, and proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages. Intermediate Excel proficiency is also essential. Additionally, customer service/support experience will be advantageous.