Quality Assurance Specialist

6 days ago


Johannesburg, Gauteng, South Africa Bayportsa Full time

At Bayport Financial Services, we are seeking a skilled Quality Assurance Specialist to join our team.

The ideal candidate will possess a strong background in quality assurance and customer service, with a focus on enhancing the overall customer experience.

About the Role
  • This position plays a critical role in ensuring that our acquisition channel meets the highest standards of quality and excellence.

We are looking for an experienced professional who can assess technical accuracy, customer service performance, and compliance to company policies and procedures.

Key Responsibilities
  • Evaluate inbound and outbound calls/activity to identify areas for improvement.
  • Develop and implement training programs to enhance staff performance.
  • Collaborate with cross-functional teams to drive business results.
Requirements
  • Grade 12 or NQF level 4 qualification.
  • 2 years of Call Centre sales experience.
  • 1-2 years Quality assurance experience.
  • Valid driver's license.


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