Patient Administrator
2 weeks ago
We are seeking a highly organized and detail-oriented Patient Administrator to join our team at Stethoscope SA. The successful candidate will be responsible for ensuring the smooth operation of our admissions process, managing patient records, and maintaining accurate billing and revenue management.
Key Responsibilities- Manage patient admissions, including verifying patient information, processing paperwork, and ensuring accurate billing.
- Maintain accurate and up-to-date patient records, including medical history, test results, and treatment plans.
- Process and manage billing and revenue transactions, including preparing and submitting invoices, managing accounts receivable, and resolving billing discrepancies.
- Collaborate with healthcare providers, insurance companies, and other stakeholders to ensure accurate and timely billing and revenue management.
- Develop and implement processes to improve efficiency and accuracy in patient admissions, billing, and revenue management.
- Provide exceptional customer service to patients, families, and healthcare providers, responding to inquiries and resolving issues in a timely and professional manner.
- Grade 12 or equivalent NQF level 4 qualification.
- A National Diploma or Relevant NQF 6 qualification in Administration will be advantageous.
- A minimum of 2-4 years Hospital Healthcare industry experience.
- A minimum of 2-4 years' experience in the admissions processes in a private hospital environment.
- Billing background is essential.
- Previous experience in pre-admission, admission; confirmation department essential
- Basic working knowledge of ICD and CPT coding essential
- Knowledge of Medical Aid rules, limits and processes essential.
- Proven track record and dedication to quality and superior customer service.
- Understanding the Trimed system and Trimed management reports.
- Sound knowledge of NHN & ADV Billing and Tariff guidelines.
- Knowledge of Alternative Re-imbursement tariffs essential.
- Strong systems knowledge and proficiency in business processes, compliance and governance.
- Relevant computer proficiency (Microsoft Office).
- Good command of English, written and oral.
- Additional language skills would be advantageous
- Good verbal, written and interpersonal communication skills in English.
- Ability to work well under pressure and to maintain effectiveness during changing conditions
- Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships co-workers, stakeholders, clients of the company.
- Excellent planning, organising and control / follow-up skills are essential
- Must be customer care oriented
- Must be able to use initiative to overcome day to day operational roadblocks e.g. systems down.
- Attention to detail and accuracy
- High level of professionalism.
- High level of Logical thinking.
- Ability to meet deadlines.
- Deadline driven.
- Resilience
- Engaging diversity
- Influencing
- Drive & energy
- Excellence orientation.
- Ethical behaviour and honesty.
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