Customer Support Specialist

7 days ago

Cape Town, Western Cape, South Africa Salesworx Full time

{"h3": "About the Role", "p": "We are seeking a highly skilled Customer Support Executive to join our rapidly growing team at Salesworx. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through multiple channels, including calls, email, live chat, and social media. Your primary goal will be to resolve customer enquiries quickly and efficiently, while also managing and investigating customer complaints where necessary.

In this role, you will have the opportunity to work with a fast-paced and innovative events and ticketing platform, providing a comprehensive end-to-end solution for event organizers, venues, promoters, universities, students, and charities.

Key Responsibilities:

* Deliver quality and passionate customer service through multiple channels
* Resolve customer enquiries quickly and efficiently
* Manage and investigate customer complaints where necessary
* Record information accurately into our internal systems
* Assist with additional tasks relating to account management, including payments, client matters, and research

Requirements:

* Previous experience in a customer-facing role, with Intercom or Zendesk a major plus
* Strong written and verbal communication skills
* Exceptional telephone manner and confident on the phone
* A positive and enthusiastic approach to work
* Passionate about helping our customers and your team
* Organized with high attention to detail
* Flexible and able to multitask efficiently
* Strong IT skills

Advantageous:

* An understanding of ticketing and event management
* University degree

Benefits:

* Basic salary of between R20-R30k depending on experience
* Bonus
* Hybrid environment
* Holiday perks
* Inclusive social culture
* Free tickets for events
* Learning and Development budget for you and your team
"}

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