Loblaw Call Centre Representative
2 weeks ago
Customer Service Expert for International Client
We are seeking a highly skilled and motivated individual to join our contact centre team as a Customer Service Expert for an international client. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Meet or exceed quality and productivity goals assigned by management.
- Communicate effectively with customers and colleagues through written and verbal communication.
- Maintain a positive and professional demeanor and represent the company in a positive light.
- Escalate customer issues appropriately and provide timely and accurate responses.
- Proactively communicate system and process issues, and customer feedback trends to management.
- Exceed customer expectations by going above and beyond.
Requirements:
- Grade 12 or NQF Level 4.
- Criminal and credit clear.
- Strong command of the English language.
- English written and verbal fluency, suitable for an international client.
- Willing to work evening shifts/weekends.
- Exceptional customer service experience.
- At least 6 months call centre experience.
- Previous international call centre experience for at least 6-12 months highly advantageous.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
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