Loblaw Call Centre Representative

2 weeks ago


Cape Town, Western Cape, South Africa Merchants Full time

Customer Service Expert for International Client

We are seeking a highly skilled and motivated individual to join our contact centre team as a Customer Service Expert for an international client. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Meet or exceed quality and productivity goals assigned by management.
  • Communicate effectively with customers and colleagues through written and verbal communication.
  • Maintain a positive and professional demeanor and represent the company in a positive light.
  • Escalate customer issues appropriately and provide timely and accurate responses.
  • Proactively communicate system and process issues, and customer feedback trends to management.
  • Exceed customer expectations by going above and beyond.

Requirements:

  • Grade 12 or NQF Level 4.
  • Criminal and credit clear.
  • Strong command of the English language.
  • English written and verbal fluency, suitable for an international client.
  • Willing to work evening shifts/weekends.
  • Exceptional customer service experience.
  • At least 6 months call centre experience.
  • Previous international call centre experience for at least 6-12 months highly advantageous.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.


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