Customer Service Representative

1 week ago


Cape Town, Western Cape, South Africa Call Centre Staffing Full time
Customer Services Agent Job Description

We are seeking a highly skilled and customer-focused Customer Services Agent to join our team at Call Centre Staffing. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via email, chat, and other communication channels.

Key Responsibilities:
  • Customer Support: Respond to customer inquiries, resolve issues, and provide accurate information about products, services, and order status.
  • Order Management: Assist customers with placing, modifying, or cancelling orders, ensuring accurate entry of order details.
  • Issue Resolution: Handle customer complaints and resolve issues related to damaged items, incorrect orders, or delivery delays.
  • Product Information: Provide detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
  • Order Tracking: Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
  • Return and Refund Process: Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
  • Upselling and Cross-Selling: Identify opportunities to recommend additional or alternative products that may suit the customers' needs.
  • Feedback and Compliance: Record customer feedback and complaints to share with relevant departments, helping the company improve its products and services. Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Requirements:
  • Experience: At least 3 years of experience working on an online retail campaign in a call centre.
  • Education: Matric.
  • Technical Requirements: Fibre/5G connection, as this is a work-from-home position.


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