Restaurant Operations Manager

1 week ago


Durban, KwaZulu-Natal, South Africa Red Carnation Hotels Full time

Job Summary:

  • To lead and manage the Grill Room team, set and maintain standards, and continually improve service quality while controlling costs and gross profit.
  • Responsible for operating within the policies and procedures outlined in the operating manual.

Key Responsibilities:

  • Leadership and Team Management
    • Foster a motivating work environment for your team.
    • Lead by example and demonstrate a strong work ethic.
    • Delegate tasks effectively and ensure clear understanding of roles.
  • Customer Service Excellence
    • Train staff on the importance of impeccable customer service.
    • Address customer concerns promptly and professionally.
    • Ensure staff are knowledgeable about the menu and can make recommendations.
  • Operations and Efficiency
    • Oversee daily operations to ensure smooth service and high-quality standards.
    • Coordinate with kitchen staff for timely and accurate food preparation.
    • Monitor inventory levels and assist with ordering supplies.
  • Training and Development
    • Conduct regular training sessions on service standards, product knowledge, and communication skills.
    • Identify areas for improvement and provide constructive feedback.
  • Financial Management
    • Assist with budgeting and cost control measures.
    • Monitor sales and expenses to meet financial targets.
    • Implement strategies to maximize revenue and profitability.
  • Communication
    • Maintain clear communication with front-of-house and back-of-house teams.
    • Communicate effectively with customers to meet their needs.
  • Problem-Solving
    • Proactively identify and address issues before they escalate.
    • Develop solutions to challenges during service.
  • Compliance and Safety
    • Ensure compliance with health and safety regulations.
    • Stay informed about industry trends and changes in regulations.

Expectations:

  • Ability to make decisions and work independently.
  • Excellent organisational skills.
  • Establish and maintain happy, healthy, and stable working relations with staff and management.


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