Technical Sales and Service Representative

4 weeks ago

Cape Town, Western Cape, South Africa JenRecruitment Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate. As a key member of our sales team, you will be responsible for maximizing store sales of hardware, accessories, and repair services.

Key Responsibilities:

  • Maximise store sales of hardware, accessories, and repair services
  • Converting in-store walk-in customer enquiries to sales
  • Generating leads via social media / online classified adverts & engagement with potential leads
  • Generating business leads through email and telephonic communication to potential business and consumer clients
  • Follow up with clients & communicate all potential sales leads to colleagues and the owners where applicable
  • Promote business to business sales and asset rental finance options
  • Cross-sell and up-sell products and services

Customer Service Consulting:

  • Maximise repair revenue by selling / converting repair services to walk-in and online repair enquiries
  • Device book-in, problem diagnosis, repair quotations, done in a timely, accurate and professional manner
  • Respond to all customer queries, quote requests and complaints via email, telephone or in-store in a timely and professional manner, taking individual and collective responsibility to resolve issues convert queries into revenue
  • Ensure all processes, checks, diagnosis, required paperwork and due follow-up with colleagues and clients are done
  • Manage client expectations throughout all engagements

Stock Procurement:

  • Maximise store turnover and profitability by searching for Apple hardware stock online, on classified sites and making realistic offers to email, telephonic and walk-in customers (offers to be in line with latest buying guide, using commercial discretion as required)
  • Ensuring all stock procured are accurately QC'ed, required client paperwork received, payment arrangements made, and stock booked into stock and accounting systems (Vend / Xero)
  • Exercise discretion on which stock items the store requires, etc.
  • Order required spare part and accessory stock from wholesale suppliers and informal traders as required

Store Administration:

  • Manage store inventory by receiving, creating (where required) and booking in stock
  • Ensure all stock purchased from wholesalers, retail clients and informal traders are booked in, quality checked, notes and paperwork completed and all stock and accounting system processes followed
  • Undertake monthly stock-takes and associated recon processes
  • Daily cash-ups, Vend opening and closing reconciliations
  • Any other admin tasks as required

General:

  • Ensure all stock is professionally merchandised in line with expectations of a high tech consumer electronics store
  • Ensure store is clean and stock professionally presented at all times
  • Maintain positive staff morale and respect colleagues, superiors, customers and suppliers
  • Perform ad hoc tasks as required by the store team
  • Maintain and promote the brand reputation and customer experience at all times

Requirements:

  • A strong passion for technology and customer service
  • Ability to work on a shift rotation schedule

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