German Language Customer Service Representative
4 weeks ago
Job Title: German Speaking Customer Service and Sales Representative
Job Type: Full time/Permanent
Location: Free State, South Africa
Workplace: Fully Remote
Job Description:
We are seeking a highly skilled German language customer service representative to join our team at Black Pen Recruitment. As a customer service representative, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking countries.
Responsibilities:
- Assist passengers with pre and post-flight travel-related queries in customer relations department in German and English languages
- Work on airline reservations systems and handling voice calls in English and German may include some written correspondence
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and meet expected client service levels
Requirements:
- Native level fluency in German language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided.
- Training: 4 weeks (Fully Paid).
- Probation period: 4 months
What We Offer:
- Fully paid product and systems training
- 4 weeks of fully paid training
- Probation period of 4 months
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