Senior German Language Customer Service and Sales Professional
7 days ago
As a Senior German Language Customer Service and Sales Professional with Black Pen Recruitment, you will have the opportunity to work for a prestigious airline brand on various work streams, assisting passengers with pre- and post-flight travel-related queries in customer relations departments in German and English languages.
Job Highlights- Native level fluency in German language: Verbal & Written
- Located in Free State, South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost (no wireless connections accepted)
- UPS Solution required during load shedding (inverters available for purchase via our client or own solution accepted)
- Fully paid product and systems training provided
- Training: 4 weeks (fully paid)
- Probation period: 4 months
You will work on airline reservations systems, handling voice calls in English and German, and may include some written correspondence. Daily interactions with international passengers with queries and compliments are expected.
Required skills and qualifications include meeting specific key performance indicators and meeting expected client service levels in a demanding and time-sensitive call center environment.
What We OfferWe offer a competitive salary of approximately R 250,000 per year, commensurate with experience, as well as a range of benefits including fully paid training, a permanent residence permit/South African ID holder status, and flexibility to work shifts.
The workplace is fully remote, with working hours consisting of 40 hours per week at 8-9 hours shifts per day, rotational shifts Mondays-Sundays, including public holidays as operationally required.
A Training must be conducted in office for the first 15 weeks at Waterfront location.
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