Specialised Collections Agent

3 days ago

Cape Town, Western Cape, South Africa Nimble Credit Solutions Full time
About the Role

We are seeking a highly skilled and experienced Specialised Collections Agent to join our team at Nimble Credit Solutions. As a Specialised Collections Agent, you will be responsible for the collection of debt in more complex and specialised cases.

Key Responsibilities
  • Manage allocated cases from start to finish, ensuring efficient and effective debt recovery.
  • Conduct thorough debtor research and prepare cases accurately, using a comprehensive set of search engines and tools.
  • Achieve right party contact and implement effective negotiation for collection and resolution of debt.
  • Treat debtors with respect and empathy, while maintaining professional boundaries.
  • Ensure accurate and timely communication with debtors regarding their accounts and any collection efforts.
  • Offer flexible and manageable repayment options, where appropriate and feasible.
  • Resolve disputes or issues with debtors in a fair and equitable manner.
  • Maintain compliance with all relevant laws and regulations governing debt collection practices.
  • Collaborate with other departments to ensure a seamless customer experience across the entire debt collection process.
Requirements
  • Minimum 5 years debt collections or credit management experience.
  • An understanding of business entities, business lending, and lending criteria.
  • Firm understanding of the legal processes and procedures.
  • Experience in collections on banking portfolios is advantageous.
  • Experience in a legal collection's environment is preferable.
  • Computer Literate (MS Office) at an intermediate level.
  • Familiarity with conducting research via the internet and various other tools.
  • Working knowledge of Collections system/s is advantageous.
  • Ability to work in a fast-paced and ever-changing environment.
Skills
  • Excellent written communication skills, with a keen eye for detail and accuracy.
  • Strong command of the English language and the ability to convey complex ideas in a clear and easily understood manner.
  • Thorough understanding of grammar rules, punctuation, and sentence structure, and ability to apply these in written communications.
  • Exceptional attention to detail and a commitment to producing high-quality written work.
  • Strong negotiation skills.
  • Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers/clients at all levels.
  • Pro-active team player – works well in a team and contributes to the team's success.
  • Ability to take ownership of responsibilities.
  • Problem-solving skills.
  • Persuasive/influencing skills.
  • High degree of accuracy.
  • Strong business writing skills.
  • Innovative.
Remuneration Structure
  • Basic Salary PLUS Commission.
  • Benefits:
    • Funeral Cover (at the full cost of the employer).
    • Life Cover (at the full cost of the employer).
    • Disability Cover (at the full cost of the employer).
    • Medical Cover (at the full cost of the employer, after successful completion of probation period).
    • Subsidized schooling to PEAK Child Educare.
    • Paid maternity leave (in line with Company policy).
Working Hours

You will be required to work a maximum of 45 hours per week.

Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

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