Product Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated Product Support Associate to join our team at Stonebridge HR Solutions.
Job Purpose:The Product Support Associate is responsible for providing exceptional customer service and technical support to our clients within the call center and support desk environment.
Key Responsibilities:- Provide timely and effective technical support to customers via phone and email
- Maintain high standards of product knowledge and proficiency in written and verbal communications
- Ensure compliance with call management system and SLA requirements
- Manage call logs with attention to accuracy and relevance to information
- Report to administrators on escalations and manage customer expectations
- Offer support and assistance with enquiries around deliveries and collections
- Utilize GSA 3PL service providers portal to manage and book return product collections
- Stand in for other positions in the department when necessary
- Grade 12 Tertiary qualification beneficial but not essential
- 3 years technical support experience within a call center environment
- Strong communication and interpersonal skills
- Ability to work accurately under pressure and maintain high standards of work attendance and time management
- Computer literate with general operational knowledge of computers
Please note that only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.
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