Product Support Specialist

4 weeks ago


Sandton, South Africa Stonebridge HR Solutions Full time
Job Title: Product Support Associate

We are seeking a highly skilled and motivated Product Support Associate to join our team at Stonebridge HR Solutions.

Job Purpose:

The Product Support Associate is responsible for providing exceptional customer service and technical support to our clients within the call center and support desk environment.

Key Responsibilities:
  • Provide timely and effective technical support to customers via phone and email
  • Maintain high standards of product knowledge and proficiency in written and verbal communications
  • Ensure compliance with call management system and SLA requirements
  • Manage call logs with attention to accuracy and relevance to information
  • Report to administrators on escalations and manage customer expectations
  • Offer support and assistance with enquiries around deliveries and collections
  • Utilize GSA 3PL service providers portal to manage and book return product collections
  • Stand in for other positions in the department when necessary
Requirements:
  • Grade 12 Tertiary qualification beneficial but not essential
  • 3 years technical support experience within a call center environment
  • Strong communication and interpersonal skills
  • Ability to work accurately under pressure and maintain high standards of work attendance and time management
  • Computer literate with general operational knowledge of computers

Please note that only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.



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