Product Support Specialist
1 week ago
We are seeking a highly skilled and experienced Product Support Associate to join our team at Stonebridge HR Solutions. As a Product Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide technical support to customers via phone, email, and chat
- Utilize the call center management system to log and manage customer interactions
- Facilitate email support to customers and internal stakeholders
- Maintain high standards of product knowledge and proficiency in written and verbal communications
- Meet and exceed customer satisfaction targets and service level agreements
- Grade 12 or equivalent
- Tertiary qualification beneficial but not essential
- 3+ years technical support experience in a call center environment
- Excellent communication and interpersonal skills
- Ability to work accurately under pressure and maintain high standards of work attendance and time management
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Please note that only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.
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