Product Support Specialist

1 week ago


Sandton, South Africa Stonebridge HR Solutions Full time
Job Title: Product Support Associate

We are seeking a highly skilled and experienced Product Support Associate to join our team at Stonebridge HR Solutions. As a Product Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Utilize the call center management system to log and manage customer interactions
  • Facilitate email support to customers and internal stakeholders
  • Maintain high standards of product knowledge and proficiency in written and verbal communications
  • Meet and exceed customer satisfaction targets and service level agreements
Requirements:
  • Grade 12 or equivalent
  • Tertiary qualification beneficial but not essential
  • 3+ years technical support experience in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work accurately under pressure and maintain high standards of work attendance and time management
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Please note that only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.


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