Product Specialist

16 hours ago


Sandton, South Africa FirstRand Bank Limited Full time

About the Role

We are seeking a highly skilled Product Specialist to join our team at FirstRand Bank Limited. As a Product Specialist, you will be responsible for providing specialist product advice and support to customers, as well as collaborating with cross-functional teams to ensure product offerings align with customer needs and business goals.

Key Responsibilities

  • Oversee the development, enhancement, and maintenance of the nav» Wellness platform and Health Insurance products
  • Collaborate with cross-functional teams, including IT, marketing, and sales, to ensure product offerings align with customer needs and business goals
  • Act as a point of contact for customers, providing expert advice and support regarding nav» Wellness and Health Insurance products
  • Conduct comprehensive market research to identify trends, customer needs, and competitive landscape
  • Utilise insights from market analysis to inform product strategy and development, ensuring offerings remain competitive and relevant
  • Aid the development and implementation of strategies to enhance customer satisfaction, retention, and loyalty
  • Monitor product performance metrics and use data-driven insights to make informed decisions and adjustments to product strategies

Requirements

  • BComm degree
  • 4+ years of relevant experience
  • Experience in market research, competitor trends, product development strategies
  • Experience in the Health and Wellness industry, specifically in the Insurance sector

What We Offer

  • Opportunities to network and collaborate
  • Challenging work
  • Opportunities to innovate

How to Apply

If you are a motivated and experienced Product Specialist looking for a new challenge, please submit your application.


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