French Speaking Customer Service and Sales Representative
4 weeks ago
Our client is a leading provider of multichannel customer support services, operating from strategically located centres in Fiji, South Africa, and Peru, as well as through work-from-home colleagues in Namibia. As an award-winning, multilingual contact centre, they prioritize building strong relationships with their clients and their staff. They strive to embody their clients' brands, delivering exceptional client experiences through their people.
Job Type: Full time/Permanent
Location: Gauteng, South Africa
Workplace: Fully Remote
Training: Initial training will be conducted in-office for the first 15 weeks at our Waterfront location.
Working hours: 40 hours per week, with 8-9 hour shifts per day, including rotational shifts on Mondays to Sundays, and public holidays as operationally required. Working hours will be communicated 2 weeks in advance.
Requirements
- Native level fluency in French language: Verbal & Written
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided.
- Training: 4 weeks (Fully Paid).
- Probation period: 4 months
Responsibilities
- Work on various work streams for a prestigious airline brand
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
- Work on airline reservations systems & handling voice calls in English & French may include some written correspondence.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call center environment
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