Service Advisor
1 day ago
Kontak Recruitment is a reputable recruitment agency specializing in niche fields. We are currently seeking an experienced Service Advisor to join our client's team in Johannesburg, Gauteng. As a Service Advisor, you will play a crucial role in ensuring excellent customer service and effective repair coordination.
About the Position:
This is a permanent opportunity that offers a competitive salary and benefits package. The ideal candidate will have a strong understanding of automotive repair processes, parts, and industry-specific terminology. They will also be familiar with service management software (e.g., TMS, AUDATEX) and have excellent communication skills.
Duties and Responsibilities:
- Customer Service: Provide exceptional customer service, addressing inquiries, and providing repair updates.
- Repair Coordination: Work with technicians to relay repair requirements and timelines to customers, ensuring clear communication throughout the repair process.
- Estimate Preparation: Prepare and communicate service estimates to customers, explaining repair costs and timelines in a clear and friendly manner.
- Service Scheduling: Manage and prioritize service appointments, maintaining a steady workflow and optimizing technician schedules.
- Software Use: Utilize service management software to maintain accurate records and manage repair timelines effectively.
- Customer Follow-up: Conduct post-service follow-ups to ensure customer satisfaction and address any outstanding needs or feedback.
Requirements:
- Matric or equivalent qualification
- Proven experience as a Service Advisor, preferably in the automotive industry
- Strong understanding of automotive repair processes, parts, and industry-specific terminology
- Familiarity with service management software (e.g., TMS, AUDATEX) is advantageous
The estimated salary for this role is R15,000 basic plus contributions. If you are a results-driven and customer-focused individual with experience in the automotive industry, please apply.
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