Automotive Industry Service Coordinator
1 month ago
Our client, a well-established automotive repair provider, is seeking a skilled and detail-oriented Service Advisor to join their team.
The ideal candidate will possess experience in the automotive industry, a strong understanding of vehicle repair processes, and a focus on delivering exceptional customer service.
Key Responsibilities:- Customer Service: Serve as the primary point of contact for customers, addressing inquiries, providing repair updates, and ensuring a smooth and positive service experience.
- Repair Coordination: Collaborate with technicians to relay repair requirements and timelines to customers, maintaining clear communication throughout the repair process.
- Estimate Preparation: Prepare and communicate service estimates to customers, explaining repair costs and timelines in a clear and concise manner.
- Service Scheduling: Manage and prioritize service appointments, maintaining a steady workflow and optimizing technician schedules.
- Software Use: Utilize service management software to maintain accurate records and manage repair timelines effectively.
- Customer Follow-up: Conduct post-service follow-ups to ensure customer satisfaction and address any outstanding needs or feedback.
Requirements:
Minimum Requirements:
• Matric or equivalent
• Proven experience as a Service Advisor, preferably in the automotive industry
• Strong understanding of automotive repair processes, parts, and industry-specific terminology
• Familiarity with service management software (e.g., TMS, AUDATEX) is advantageous
Disclaimer:
We specialize in specific niche fields. Regrettably, we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Recruitment Process:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job Specifications:
Requirements mirror advertisement, duties may adjust for client needs.
Confidentiality:
Data processed as per Privacy Policy. By applying, you agree to data handling.
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