Automotive Service Expert
1 month ago
A challenging role awaits an experienced and detail-oriented Service Advisor to join our client's team in the automotive industry.
We are looking for someone with a strong understanding of vehicle repair processes, parts, and industry-specific terminology. Experience as a Service Advisor, preferably in the automotive industry, is essential for this role.
The ideal candidate will be responsible for serving as the main point of contact for customers, addressing inquiries, providing repair updates, and ensuring a smooth and positive service experience.
This role involves working closely with technicians to relay repair requirements and timelines to customers, preparing and communicating service estimates, managing and prioritizing service appointments, and utilizing service management software to maintain accurate records.
About the Role:
The Service Advisor will play a critical part in delivering exceptional customer service, ensuring that customers receive timely and effective support throughout the repair process.
Duties and Responsibilities:
- Customer Service: Provide exceptional customer service by addressing inquiries, providing repair updates, and ensuring a smooth and positive service experience.
- Repair Coordination: Work with technicians to relay repair requirements and timelines to customers.
- Estimate Preparation: Prepare and communicate service estimates to customers, explaining repair costs and timelines in a clear and friendly manner.
- Service Scheduling: Manage and prioritize service appointments, maintaining a steady workflow and optimizing technician schedules.
- Software Use: Utilize service management software to maintain accurate records and manage repair timelines effectively.
Requirements:
To be considered for this role, you will need:
- Matric or equivalent qualification.
- Proven experience as a Service Advisor, preferably in the automotive industry.
- Strong understanding of automotive repair processes, parts, and industry-specific terminology.
- Familiarity with service management software (e.g., TMS, AUDATEX) is advantageous.
What We Offer:
Our client offers a competitive salary package, including a basic salary of R15 000 plus contributions, making it an attractive opportunity for individuals seeking a rewarding career in the automotive industry.
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