Senior Catalogue Quality Manager
2 weeks ago
Catalogue Quality Management Opportunity
We are looking for a highly skilled and experienced individual to lead our catalogue quality management efforts. The successful candidate will be responsible for ensuring the accuracy and consistency of our product information across all sales channels.
Key Responsibilities:
- Manage a team responsible for data quality, product queries, and catalogue feeds
- Implement processes to improve catalogue quality, category tree accuracy, and attribute management
- Resolve product-related customer queries and NWIO escalations through root cause analysis and effective communication
- Develop and report on key metrics to measure catalogue quality and team performance
- Identify and address process gaps and escalations within the current quality and queries catalogue processes
- Collaborate with the catalogue engineering team to design and implement new features and improve existing ones
- Work closely with various stakeholders to align business requirements and objectives related to catalogue quality through benchmarking and competitor research
Requirements:
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions
- Proven experience in team management, with a focus on structured thinking and prioritization
- Attention to detail and high standards of quality, with excellent communication skills
- Ability to think strategically and make decisions that drive business outcomes
- Experience in retail or FMCG, with a strong understanding of technical workflows and product teams
What We Offer:
- A dynamic and entrepreneurial work environment, with a focus on customer-centricity and innovation
- A competitive total remuneration package, with full flexibility according to your needs
- A great work environment, with a strong emphasis on teamwork and collaboration
About Us:
At takealot.com, we are passionate about delivering a world-class customer experience through innovative e-commerce solutions. We are a young and dynamic company, with a strong focus on growth and development. We are looking for talented individuals who share our vision and values, and are excited to join our team.
What We Are Looking For:
- A passionate and driven individual who is committed to delivering exceptional results
- Someone who is analytical, with a strong problem-solving mindset and excellent communication skills
- A team player who is able to work collaboratively with cross-functional teams
- A creative and innovative thinker, with a focus on developing new concepts and solutions
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