Senior E-commerce Quality and Operations Manager

4 days ago


Cape Town, Western Cape, South Africa takealot Full time
Job Description:

We are seeking a highly talented Senior E-commerce Quality and Operations Manager to join our Merchandising, Promotions & Catalogue team in Cape Town. This role offers a competitive $120,000 per year salary, a great work environment, and the opportunity to build something great.

Your responsibilities will include:
  • Leading the Data Quality, Product Queries, and Catalogue Feeds teams
  • Ensuring continuous improvement in catalogue quality, category tree accuracy, and attribute management
  • Root cause analysis and managing of Product/Catalogue related Customer Queries, NWIO escalations, and other customer & internal feedback
  • Reporting on key metrics
  • Proactively identifying and managing potential process gaps/escalations within the current quality & queries catalogue processes
  • Responsibility for new process mapping or design and any changes to the relevant catalogue systems, process, and procedures
  • Working closely with Catalogue engineering team to build an agreed roadmap of core features and short-term hot desk items
  • Consulting with various business stakeholders to align around business requirements and objectives relating to catalogue quality through benchmarking and competitor research


About Us:
Takelot.com is a dynamic, smart, customer-centric company with a shared ambition of being the leading e-commerce company in Africa. We seek an Extraordinary Mind who is respectful but forthright, analytical, competitive, self-directed, passionate about the potential of e-commerce, entrepreneurial, collaborative, and thinks like an owner of the business.

Required Skills and Qualifications:
  • Bachelor's degree or similar related to data, management, or 5-10 years relevant working experience
  • 3 Years+ managerial experience
  • Retail/FMCG experience (advantageous)
  • Experience with large-data (advantageous)
  • Understanding of technical workflows and working with product teams to deliver solutions
  • Proven track record in managing a team
  • Solutions-oriented, can-do attitude, self-motivated
  • Strong analytical and critical thinking, using data to inform decisions
  • Strong team management, structured thinking & prioritization skills
  • Attention to detail and high standards of quality
  • Strong communication skills, both written and spoken


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