Senior Quality Operations Manager

3 weeks ago


Cape Town, Western Cape, South Africa CSG Recruit Full time

Job Title: Senior Quality Operations Manager

Job Summary:

We are seeking a highly experienced Senior Quality Operations Manager to lead our quality operations on a global scale. The ideal candidate will have a strong background in quality management, lean six sigma, and team leadership.

Key Responsibilities:

  • Lead quality operations on a global scale, ensuring consistent quality standards and regulatory compliance across all regions.
  • Oversee Black Belt and Master Black Belt projects, ensuring successful execution and measurable outcomes.
  • Build and mentor high-performing teams, fostering a culture of quality, innovation, and collaboration.
  • Implement and manage quality systems and certifications (e.g., ISO, COPC) to meet internal and external requirements.
  • Lead process improvement strategies aligned with the company's global objectives, ensuring customer satisfaction and operational efficiency.

Requirements:

  • Grade 12 and a degree in engineering, quality management, or a related field (non-negotiable).
  • Certified Lean Six Sigma Black Belt or higher.
  • At least 10 years of senior managerial experience leading quality operations on a global scale.
  • Proven experience managing teams in the insurance, facilities, and health sectors.
  • Strong project management skills and the ability to lead in a fast-paced, continually changing environment.
  • Expertise in quality systems (ISO, COPC).
  • Experience with Minitab or other Six Sigma-related tools.
  • Strategic mindset with excellent communication and leadership abilities.
  • Experience working with cross-functional teams and stakeholders internationally.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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