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Customer Service Representative
2 months ago
The Call Centre Agent will be responsible for handling in-bound calls and processing orders.
Key Responsibilities:
- Receive calls: Handle leads received through professionally nurture potential customers.
- Customer Engagement: Build rapport with potential customers to understand their needs and preferences, providing information on product options, features, and pricing.
- Conversion Focus: Convert leads into sales.
- Reporting: Provide regular updates and reports on lead conversions, customer feedback, and any challenges faced in the sales process.
- Customer Service: Address any inquiries or concerns from potential customers, providing exceptional service to enhance their buying experience.
Requirements:
- Education: High school diploma or equivalent
- Experience: Previous experience in a call centre or sales environment
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers effectively.
- Sales Skills: Proven track record of achieving sales targets and converting leads into sales.
- Problem-Solving: Strong problem-solving skills and the ability to handle objections and inquiries professionally.