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Customer Service Representative

2 months ago


Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time
Job Title: Call Centre Agent

The Call Centre Agent will be responsible for handling in-bound calls and processing orders.

Key Responsibilities:

  • Receive calls: Handle leads received through professionally nurture potential customers.
  • Customer Engagement: Build rapport with potential customers to understand their needs and preferences, providing information on product options, features, and pricing.
  • Conversion Focus: Convert leads into sales.
  • Reporting: Provide regular updates and reports on lead conversions, customer feedback, and any challenges faced in the sales process.
  • Customer Service: Address any inquiries or concerns from potential customers, providing exceptional service to enhance their buying experience.

Requirements:

  • Education: High school diploma or equivalent
  • Experience: Previous experience in a call centre or sales environment
  • Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers effectively.
  • Sales Skills: Proven track record of achieving sales targets and converting leads into sales.
  • Problem-Solving: Strong problem-solving skills and the ability to handle objections and inquiries professionally.