Field Assessment Team Lead

**Job Overview:**We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed...

Service Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...

About the Role:We are seeking a skilled Senior Environmental Scientist to join our team in Cape Town.The successful candidate will be responsible for leading environmental assessment projects, developing and implementing new ideas, and collaborating with colleagues to achieve project goals.This is an excellent opportunity for a motivated and experienced...

Lead Generation GroupWe are a leading provider of innovative solutions to help businesses grow. Our team is passionate about delivering exceptional customer experiences and driving results-driven solutions.Job DescriptionAs the Client Support Operations Lead, you will play a key role in shaping our customer support strategy and driving team performance. Your...

Job DescriptionWe are seeking a dedicated Customer Experience Management Director to lead our customer support team in delivering top-tier service. As the Client Support Operations Lead, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Team Leadership and Mentorship: Serve as the...

About UsWe are a prominent provider of high-speed fibre-optic internet services, catering to both residential and business customers across the country.We pride ourselves on delivering affordable, high-quality broadband solutions with a strong focus on customer satisfaction and support. Our aim is to provide fast, efficient, and reliable services that ensure...

Sustainability Professional Opportunity:We are seeking an experienced Sustainability Professional to join our team and contribute to the success of our mission to accelerate South Africa's transition to a low-carbon economy.Key Responsibilities:Conducting thorough botanical and terrestrial biodiversity assessmentsDeveloping and implementing effective...

Customer Service Team Lead - Job DescriptionJob Title: Customer Service Team LeadDescription:In this critical role, you will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Leading the team to develop and implement process improvements to drive efficiency and...

Join our team at WSP and become a part of a leading environmental consulting practice. As an Environmental Assessment Professional, you will play a critical role in delivering high-quality environmental assessments and management plans that meet client needs.About the Role:This exciting opportunity will see you working closely with our Environmental team to...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...

Job DescriptionLeverage your expertise as a Client Relations Lead at Lead Generation Group to deliver exceptional results.You will be responsible for resolving complex client complaints and enhancing customer satisfaction.About the Role:Resolve escalated client complaints and maintain high-quality relationships.Develop and implement strategies to reduce...

Lead Generation ManagerJob Title: Lead Generation ManagerDescription:We are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver exceptional customer experiences and resolve complex issues.Main Objectives:To develop and implement strategies to reduce...

Required Skills and QualificationsDegree in a relevant field or equivalent work experience.5 years of experience in a senior/team lead IT role, preferably in the contact service centre industry.MCSE, CCNA certification, and ITIL qualification required.Advanced knowledge of Windows Server, Cisco Systems, VMware, Exchange, and System Centre Configuration...

Job Description: We are seeking a highly organized and detail-oriented professional to oversee the daily operations of multiple field teams. This role is crucial in ensuring the effective planning, coordination, and execution of installation and maintenance activities within our network footprint.About the Role:Plan and Allocate Tickets: Strategically assign...

Key ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...

Lead Generation Strategy and Operations Expert Wanted!We are seeking a highly skilled Senior Performance Marketing Strategist to join our team at the Lead Generation Group in Cape Town, South Africa.In this role, you will be responsible for driving revenue growth and improving operational efficiency by developing and executing strategies to expand campaign...

Our Client a Global tech firm is seeking an Information Security Team Lead to join their team in the Western Cape (Onsite) on a contract basis for 12 months. They offer stability, growth, attractive rates and a great working environment.Job overviewTo shape, design and manage the implementation of the Groups information security strategy, plans, governance...

Ey's Technology Risk practice is seeking an experienced IT Audit Assistant/Manager to join our team. In this role, you will work closely with clients to identify and mitigate risks associated with their IT processes and controls, ensuring the integrity of their financial systems and data.You will be responsible for assessing the effectiveness of our clients'...

Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First...

Shoprite Group of Companies is seeking a highly skilled Team Lead for Pharmacy Services to lead our pharmacy team. This role will be responsible for ensuring the smooth operation of our pharmacies, providing excellent customer service, and achieving business objectives.ResponsibilitiesTeam Management: Lead, develop, and motivate a team of pharmacy...