Field Team Operations Manager

6 days ago


Cape Town, Western Cape, South Africa ikeja Full time

Job Description: We are seeking a highly organized and detail-oriented professional to oversee the daily operations of multiple field teams. This role is crucial in ensuring the effective planning, coordination, and execution of installation and maintenance activities within our network footprint.

About the Role:

  • Plan and Allocate Tickets: Strategically assign daily tasks and projects to field teams, ensuring efficiency and balanced workload distribution.
  • Monitor Field Teams: Track and manage multiple teams to ensure the completion of assigned tickets, addressing any issues that arise.
  • Customer Service: Address and resolve customer grievances/queries promptly and professionally.
  • Quality Assurance: Conduct quality checks to ensure compliance with our standards and best practices.
  • Performance Management: Oversee the performance of field team technicians, providing feedback and implementing performance improvement plans as needed.
  • Ticket Closure: Ensure all completed tickets are properly closed and documented.
  • Vehicle Management: Oversee vehicle rentals, inspections, and maintenance to ensure operational readiness.
  • Training and Development: Facilitate training sessions for field team technicians to enhance their skills and knowledge.
  • System and Data Management: Keep internal systems and databases updated, ensuring data accuracy and eliminating backlogs.
  • Excel Sheet Maintenance: Maintain and update reports to reflect real-time project statuses and team performance.
  • Time and Attendance Tracking: Ensure accurate record-keeping of employee attendance, work hours, and overtime.
  • Team Morale and Culture: Foster a positive team culture through engagement and team-building activities.
  • Process Optimization: Collaborate with other key stakeholders to streamline processes and enhance teamwork between departments.
  • Tool Management: Oversee the booking in and out of tools, ensuring proper maintenance and availability.
  • PPE and Uniform: Conduct daily inspections of your team members' uniform and health and safety compliance.
  • Incident Reporting: Identify and report on various operational incidents.
  • Operational Duties: Execute additional operational tasks as required within the scope of field team management.
  • Regular Reporting: Provide daily and monthly reports on team performance, tool inventory, incidents, overtime, and attendance to management.


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