Store Operations Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Top Vitae Full time
Job Summary

The Store Operations Manager is a vital role at Top Vitae, responsible for ensuring the seamless operation of our retail stores. This position requires an experienced leader who can oversee store staff, manage inventory, and provide exceptional customer service.

About the Role
  • We are seeking a highly skilled and organized individual to lead our store teams, providing coaching and guidance to ensure outstanding performance.
  • The ideal candidate will have previous experience in retail management, with a proven track record of success in maintaining accurate records, managing cash handling, and preparing reports.
  • This role involves establishing strong relationships with customers, enforcing company policies, and addressing any concerns in a professional manner.
Key Responsibilities
  1. Scheduling and delegating tasks to employees, monitoring their performance, and ensuring efficient store operations.
  2. Maintaining accurate bank balances and conducting cash-ups.
  3. Preparing daily, weekly, and monthly reports to ensure transparency and accountability.
  4. Establishing strong customer relationships through product showcasing and excellent communication skills.
  5. Enforcing company policies and procedures to maintain a positive work environment.
  6. Addressing customer concerns both in-store and telephonically, demonstrating a high level of integrity and professionalism.
Requirements
  • Grade 12/Matric qualification.
  • A minimum of 5 years' experience in retail management, with a proven track record of success.
  • Proficient experience in MS Office, with the ability to learn new software quickly.
  • Sage Evolution experience is advantageous, but not essential.
Competencies
  • Excellent verbal and written communication skills.
  • Able to work effectively in a team environment, with a high level of integrity and a passion for team success.
  • Negotiation and conflict resolution skills.
  • Highly detail-oriented, with the ability to multitask and prioritize tasks efficiently.
  • Active listening skills, with the ability to adapt to changing situations.
  • Able to work under pressure, meeting deadlines and delivering results-driven outcomes.
  • Excellent analytical, problem-solving, and organizational skills.
What We Offer
  • A competitive salary of $65,000 per annum.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.
  • The chance to work with a leading retail organization.


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