Operational Store Manager

2 months ago


Johannesburg, Gauteng, South Africa HR Studio Full time

We're currently seeking an exceptional Operational Store Manager to oversee the smooth operation of our car washing store.

The ideal candidate will have strong leadership and people management skills, as well as excellent organizational and multitasking abilities.

A key responsibility will be to ensure efficient workflow and adherence to established processes and standards.

The successful candidate will also be responsible for monitoring and maintaining the cleanliness and functionality of equipment and facilities, and implementing health and safety protocols to provide a safe working environment for staff and customers.

Additionally, the Operational Store Manager will be responsible for staff supervision and training, fostering a positive work environment, and promoting teamwork.

Key skills and qualifications include a matric, proven experience in retail or store management, proficiency in inventory management and financial analysis, and a car and driver's license.

As a member of the HR Studio team, the successful candidate will be a key contributor to our store's success and will be expected to work closely with other team members to achieve individual and collective goals.

Key responsibilities include:

  • Oversee and manage all aspects of store operations, including opening and closing procedures, scheduling, and inventory management.
  • Ensure efficient workflow and adherence to established processes and standards.
  • Monitor and maintain the cleanliness and functionality of equipment and facilities.
  • Implement health and safety protocols to provide a safe working environment for staff and customers.
  • Supervise and train a team of car wash technicians and support staff.
  • Foster a positive work environment, promote teamwork, and address any employee issues or concerns.
  • Ensure exceptional customer service is provided to all customers.
  • Handle customer inquiries, concerns, and complaints in a professional and timely manner.
  • Train and coach staff to deliver outstanding customer service and maintain a positive customer experience throughout the car washing process.
  • Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
  • Monitor sales performance, analyze trends, and identify opportunities for upselling or cross-selling.
  • Manage inventory levels of cleaning supplies, chemicals, and other operational materials.
  • Coordinate with suppliers to ensure timely delivery and maintain adequate stock levels.
  • Implement inventory control measures to minimize waste and optimize cost-effectiveness.
  • Analyze data and trends to identify areas for improvement and implement appropriate action plans.
  • Provide insights and recommendations to operation management based on data analysis.
  • Inspire and motivate the store team to achieve individual and collective goals.
  • Foster a culture of continuous learning, growth, and teamwork.
  • Lead by example, demonstrating professionalism, integrity, and a strong work ethic.


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