Retail Store Operations Manager
3 weeks ago
Assistant Store Manager Role
Pro Select Consulting is seeking a highly motivated and experienced Assistant Store Manager to join their team in the Vaal Area. As a key member of the store management team, you will be responsible for guiding and overseeing the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards.
Main Responsibilities
- Team Development: Assist in identifying training and coaching needs, emphasizing talent management and succession planning to drive store performance.
- Recruitment and Performance Management: Assist in recruiting, administering, and managing store team performance in alignment with company policies and procedures.
- Customer Experience: Implement customer experience processes to ensure adherence to policies and procedures, encompassing business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping.
- Compliance: Enforce overall compliance by conducting thorough compliance checks through defined processes.
- Sales and Brand Awareness: Explore and propose new opportunities to boost sales and enhance brand awareness.
- Product Performance: Provide feedback on in-store product performance to the support centre, contributing to sales improvement.
- Operational Planning: Collaborate with management on operational action plans, sales performance increase, and store expenditure monitoring based on sales and profitability reports.
- Stock Management: Authorize write-offs, breakages, recalls, and returns, ensuring effective stock management.
- Stockroom Maintenance: Maintain the stockroom's overall upkeep to meet housekeeping standards.
- Stock Levels: Manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
- Sales Floor Management: Accurately receive, unpack, merchandise, and replenish the sales floor to drive sales objectives.
- Store Team Leadership: Assist to lead and drive the store team to achieve store KPIs and operational strategy, aligning with company values.
Requirements
Minimum of 3 years' experience in an Assistant Store Management role and a clear credit and criminal record are required for consideration.
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