Retail Division Director

1 month ago

Cape Town, Western Cape, South Africa Talent Acquisition Consulting Full time
Retail Division Director

Position Purpose

This senior leadership role is accountable for driving the overall strategy, sales, marketing, profitability, and operations of the Retail division, Direct to Consumer (D2C) business, and Business Development division.

Key Responsibilities:

  • Develop and implement a strategic plan to achieve sustainable long-term growth for the division.
  • Provide input into the strategic direction for the division, focusing on turnover, profitability, budgets, and departmental structure.
  • Manage reporting of management and financial information for the department.
  • Maintain and develop the division's image and reputation through compliance with relevant legislation and company policies.
  • Plan and manage internal communications to all team members within the department.
  • Ensure short- and long-term strategic and tactical objectives fully support the division's strategy.
  • Develop relationships with customers (D2C, Business Development) to understand and anticipate their existing and future needs, ensuring this is communicated cross-functionally within the business and solutions are developed for customers.
  • Assume accountability for the department's financial and strategic planning, including the P&L of Retail, online pure players, and new business customers.

Operations:

  • Deliver agreed sales and profit targets for the division.
  • Responsible for providing outstanding levels of customer service and customer satisfaction.
  • Design and implement the annual sales and marketing plan for the retail business.
  • Work with the Marketing Team on new product development feasibility and execution, merchandising, product selection, promotions, and social media support.
  • Work in conjunction with Finance to develop sound, cost-effective tracking systems.
  • Work in conjunction with IT to keep the Lindt e-shop running and updated, where required.
  • Management of the POS system in delivering the requirements of the retail team and utilizing information in making informed decisions in the ongoing management.
  • Assess product range, including pricing.
  • Manage each store in line with agreed target ratios on labor and stock shrinkage.
  • Forecast sales volumes and work with the Supply Chain Manager to establish the most efficient order/delivery process for stock.

Maintenance, Agreements, and Contracts:

  • Manage all store lease negotiations on an ongoing basis, including new options and renewals.
  • Manage third-party service agreements.
  • Ensure all equipment and machinery are fully operational and in good repair.
  • Conduct quarterly maintenance reviews on each site.

Staff Development and Management:

  • Understand and ensure compliance with relevant labor laws governing employees.
  • Manage the recruitment process for all retail management.
  • Develop leadership and implement a training schedule to include company history, policies, procedures, product knowledge, and customer service.
  • Counsel, coach, and guide management team on proper techniques, operational issues, and human resources.
  • Communicate regularly with the team regarding sales, P/L, Service, and best practice.
  • Provide direction to the Store Manager in setting targets and contribute to action plans to achieve these targets.
  • Work with the HR department in the selection, training, development, and succession planning of current and future staff in all states.
  • Responsible for regular coaching and performance evaluations of all direct reports.

Work Health and Safety:

  • Apply best practice and ensure compliance with all OHSA legislation.
  • Ensure new retail store shop fitting supports a safe work environment that minimizes risk to employee health and well-being.
  • Ensure OHSA standards are strictly observed (or Lindt standards where they exceed statutory requirements).
  • Enforce food safety and hygiene standards in store at all times.

Personal Characteristics:

  • Strategic thinker with strong analytical skills.
  • Ability to mentor, guide, and inspire teams to develop a strong productive team.
  • Entrepreneurial with the ability to 'think outside the box.'
  • Ability to deliver direction and motivate teams to achieve results based on sound strategy.
  • Assigns the highest priority to customer satisfaction and is committed to quality.
  • Sets clear performance targets, provides direction, and defines responsibility.
  • Fully utilizes the diversity of team-members to achieve superior business success.

Skills and Competencies Required:

  • Minimum of 4-6 years in a field area of Hospitality and/or Retail management in a premium environment.
  • Proven record of successful conceptual development and strategic implementation.
  • Proven track record with increasing responsibilities and the ability to manage effectively areas of profit/loss with a growth-oriented multi-unit organization.
  • Previous food industry experience preferable.
  • Intermediate computer skills (Excel, Word, Outlook, PowerPoint).
  • Strong written and verbal communication skills.
  • Creative and innovative problem-solving skills.

Other Features of the Job:

  • Manage projects that may incorporate process or system improvements for the retail business.
  • Other duties as directed or as required by the business.
  • Liaison with overseas management, external consultants.
  • Access to appropriate financial personnel who will provide agreed financial information in a timely manner.

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