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Contact Centre Director

1 week ago

Johannesburg, Gauteng, South Africa Afrizan People Intelligence Full time

Afrizan People Intelligence is seeking a visionary Contact Centre Director to establish and lead an Omnichannel operation from the ground up. This role requires a strategic powerhouse with experience in business development, operations, and leadership.

Key Responsibilities:
  • Drive new business opportunities in the BPO sector
  • Expand our footprint into national and international markets
  • Build and maintain high-value client relationships
Omnichannel Strategy & Implementation:
  • Design, implement, and optimise Contact Centre processes
  • Lead daily operations, ensuring efficiency and service excellence
  • Establish and track key performance metrics to maintain global standards
Tech Innovation & Quality:
  • Implement integrated Omnichannel platforms (voice, email, chat, social media)
  • Ensure tech solutions align with business objectives and enhance customer experiences
Candidate Requirements:
  • MBA or related degree preferred
  • Proven experience in BPO operations and Contact Centre leadership
  • Strong business development and client management skills
  • Natural leader with top-tier communication and problem-solving skills
Benefits:
  • Competitive salary with performance-based rewards
  • Opportunity to shape cutting-edge BPO operation
  • Innovative people-first environment that values growth
  • Chance to lead and make real impact