Senior Boutique Manager Assistant

5 days ago


Randburg, Gauteng, South Africa Pepkor Lifestyle Full time
About the Role

Pepkor Lifestyle is seeking a highly skilled and experienced Senior Boutique Manager Assistant to join our team. As a key member of our boutique operations, you will be responsible for driving sales growth, managing stock, and delivering exceptional customer service.

Key Responsibilities
  • Maximise turnover of the boutique through effective sales strategies and tactics.
  • Monitor and control discount management to ensure optimal results.
  • Support the sales team in achieving their personal targets and contributing to the achievement of the boutique's overall goals.
  • Assist Sales Associates and Stock Controller with administrative tasks, including cash register and stock management.
  • Observe and coach the team in the sales process to ensure excellence at all times.
  • Monitor KPI development and propose action plans to improve performance.
Customer Focus & Service
  • Directly interact with Royals and Collectors to provide exceptional customer service.
  • Contribute to the implementation of customer relationship programs to foster long-term loyalty.
  • Assist in improving database registration quality and quantity.
  • Ensure professional Customer Service / After Sales Service execution in the boutique.
Operations and Admin
  • Serve as the main point of contact for all requests related to the boutique in the absence of the Boutique Manager.
  • Maintain strict adherence to Richemont & Montblanc specific Retail procedures.
  • Implement and maintain a secure environment within the boutique.
  • Assist with boutique reports, including daily, after-sales, and analysis reports.
Team Management & Leadership Support
  • Define and track KPIs and targets for the team.
  • Motivate the team to achieve exceptional results.
  • Integrate and train new Sales Associates in the field.
  • Monitor self-learning progress of team members.
  • Provide training and coaching on job-specific skills.
Collaboration and Support
  • Collaborate with Stock Controller to ensure optimal stock management.
  • Work closely with Visual Merchandiser & Retail Operations Manager to deliver exceptional store displays.
  • Exemplify excellence at Point of Sale at all times and maintain high-quality displays.


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