Technology Consultant
3 days ago
Location:
Umhlanga, KwaZulu Natal, ZA
Who are we?
SanlamConnect is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life's financial questions. Ultimately, we empower people to be financially confident, secure and prosperous.
The primary focus of the position is to provide support to the sales distribution staff (intermediaries and support staff) with technical support of Sanlam's software packages and programs with respect to training as well as resolution of technical problems.
Output/Core Tasks:Your success will come from:
- Ensuring that all clients are technologically enabled and skilled to be productive and effective.
- Navigation training and specific selections on the database.
- Undertake personal technical support visits to clients.
- Install new versions/updates of software on computers.
Qualification & Experience
- Matric
- Information Technology Qualification (degree or diploma)
- Any secondary qualifications with emphasis on technical related courses such as MCSE, A+, etc. would be advantageous.
- Minimum of 5 years' experience within software deployment and support environment.
- Valid South African driver's license.
- Working knowledge of networks, hardware, operating systems.
- Experience in life assurance or broader financial services industry an advantage.
- Knowledge of Insurance Industry Point of Sales software; like S.net advantageous.
Knowledge and Skills
To be successful you will need to demonstrate good experience in:
- IT:
- MS packages (i.e. Word, Excel, Lotus Notes, Access, SQL) – Advanced
- Windows and operating systems
- Diagnostics and troubleshooting on PC's
- Loading and configuration of software and programs
- Basic hardware understanding (printers, fax, scanners, ADSL installations, Networking)
- Business/General knowledge
- Legislation impacting on the Financial Services environment (FAIS, FICA, Commission Regulations etc)
- Broad Sanlam Product knowledge
- Knowledge of Sanlam Personnel Policy
- Distribution Channel fundamentals
Personal Attributes:
- Service and client orientated
- Ability to work alone and self-starter
- Analytical and good problem solving/diagnostics skills
- Relationship building and good communication
- Structured and good planning skills
- Business and sales focused
Personal Qualities
- Cultivates innovation
- Client centricity
- Results driven
- Collaboration
- Flexibility and adaptability
- Decision quality
- Action oriented
- Plans and aligns
- Business insights
- Treating customers fairly
If you meet the above criteria, and are interested in applying for this role, please submit your CV.
The closing date for applications is 31 March 2025.
The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our aim is to help you build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Life and Savings, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate Santam, MiWay, as well as the Group Office – the group provides many opportunities for growth and development.
The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
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