MacOS and EUC Support Professional
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Grosvenor Casinos Limited is a leading operator in the UK gaming industry, offering a wide range of casino games and entertainment options. We are committed to providing exceptional customer service and creating a fun and welcoming environment for all our customers.
We are seeking a highly skilled MacOS and EUC Support Professional to join our team in Cape Town. As a key member of the global EUC team, you will be responsible for providing technical support to our mobile app development teams, office and remote employees.
The ideal candidate will have a strong background in using and supporting MacBook/MacOS, Windows 11, iPhones and Android devices, as well as experience of using and supporting Microsoft Office 365 and Azure AD services.
This role involves the packaging, unboxing, installation, and manual handling of IT equipment, as well as cable installation under desks. You will be an onsite point of contact for our central ServiceDesk teams and perform remote hand and eyes support when necessary.
Key Skills:- Demonstrable work experience as 1st or 2nd line support or similar role.
- Strong background in using and supporting MacBook/MacOS, Windows 11, iPhones and Android devices.
- Experience of using and supporting Microsoft Office 365 and Azure AD services.
- Proactive Problem Identification, Investigation and Solving Skills.
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