Onsite Support Engineer

3 days ago

Cape Town, Western Cape, South Africa The Rank Group plc Full time

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Job Description

As an End User Computing (EUC) Support Engineer based full time in our Cape Town office, you will be working as part of a global EUC team providing excellent IT support and customer service to our mobile app development teams, office and remote employees.

Located in Cape Town office, you will be visible and responsible for resolving IT support incidents and requests logged via our ticketing system and will need to proactively assist with "walk-in" requests from local end users and provide solutions to ad-hoc IT requirements.

This includes, but is not limited to: Supporting a primarily MacOS based environment: Installing, maintaining, diagnosing, and upgrading all laptop/desktop, mobile phone & tablet equipment, installing software, resolving configuration errors and issues as well as proactively monitoring and supporting local meeting room audio visual equipment.

You will also be responsible for supporting devices in the on-site communication rooms, working with our Hosting and Network teams to ensure the office is fully operational. This will involve working with 3rd party service providers, vendors and resellers.

You will be an onsite point of contact for our central ServiceDesk teams and perform remote hand and eyes support when necessary.

End User Computing:
  • Become a Tech Hero: Provide expert 2nd and 3rd line support (onsite and remote) for our diverse user base, ensuring seamless operations.
  • Master Modern Tech: Support a wide range of devices and operating systems, including Windows, macOS, iOS, and Android, plus IP phones, printers, and meeting room AV.
  • Drive Project Success: Participate in exciting projects like PC replacements and software deployments, and contribute to the smooth integration of new hardware and software.
  • Provide VIP Support: Deliver exceptional on-site support to executives and board members, ensuring their technology needs are met with precision and professionalism.
  • Collaborate and Innovate: Work closely with offsite support teams and vendors, and contribute to knowledge base articles and process improvements.

Notes:

This role is 100% office based with no work from home capability.

Role may infrequently require early morning/evening work to support business activities with agreed additional time worked taken time off in lieu.

Job role involves the packaging, unboxing, installation, and manual handling of IT equipment, as well as cable installation under desks.

Qualifications
  • Demonstrable work experience as 1st or 2nd line support or similar role (1-2 Years)
  • Experience of working in a large Corporate Office environment using enterprise level technology.
  • Experience of using as supporting MacBook/MacOS, Windows 11, iPhones and Android devices.
  • Experience of using and supporting Microsoft Office 365 and Azure AD services.
  • Proactive Problem Identification, Investigation and Solving Skills
  • Excellent communication Skills (Verbal and Written)
  • Good Planning and Organisational Skills. Able to continually update and maintain data in various management systems and tracking lists.
  • Able to operate proactively with minimal supervision
  • Able to operate under stressful, high workload conditions
  • Able to manage Time and Priorities effectively
Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself.

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.

We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

#J-18808-Ljbffr

  • Onsite Support Engineer

    3 days ago

    Cape Town, Western Cape, South Africa Grosvenor Casinos Limited Full time

    Job DescriptionAs an End User Computing (EUC) Support Engineer based full time in our Cape Town office, you will be working as part of a global EUC team providing excellent IT support and customer service to our mobile app development teams, office and remote employees.Located in Cape Town office, you will be visible and responsible for resolving IT support...

  • Onsite Support Engineer

    3 days ago

    Cape Town, Western Cape, South Africa Rank Group Full time

    Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.Operating with a multi-branded strategy, we offer online...

  • Onsite IT Support Engineer

    3 days ago

    Cape Town, Western Cape, South Africa Grosvenor Casinos Limited Full time

    About the RoleWe are seeking a highly skilled EUC Technical Support Specialist to join our team in Cape Town. As a key member of the global EUC team, you will be responsible for providing technical support to our mobile app development teams, office and remote employees.The ideal candidate will have a strong background in using and supporting MacBook/MacOS,...

  • Junior System Support Engineer

    3 weeks ago

    Cape Town, Western Cape, South Africa Pure Placements Full time

    Job Title: Junior Sytem Support EngineerLocation: Onsite – Cape Town Northern Suburbs - No out of town candidates will be considered.Employment Type: Full-TimeExperience: 2-3 yearsRequired: Valid driver's license and own vehicleSalary: R10 – R15k pmAre you an enthusiastic IT professional with a passion for delivering top-notch support to diverse...

  • Junior System Support Engineer

    3 weeks ago

    Cape Town, Western Cape, South Africa Pure Placements Full time

    Job Title: Junior Sytem Support EngineerLocation: Onsite – Cape Town Northern Suburbs - No out-of-town candidates will be considered.Employment Type: Full-TimeExperience: 2+ yearsRequired: Valid driver's license and own vehicle - non-negotiableSalary: R10 – R15k pmAre you an enthusiastic IT professional with a passion for delivering top-notch support to...

  • Junior System Support Engineer

    6 days ago

    Cape Town, Western Cape, South Africa Pure Placements Full time

    Job Title: Junior Sytem Support EngineerLocation: Onsite – Cape Town Northern Suburbs - No out-of-town candidates will be considered.Employment Type: Full-TimeExperience: 2+ yearsRequired: Valid driver's license and own vehicle - non-negotiableSalary: R10 – R15k pmAre you an enthusiastic IT professional with a passion for delivering top-notch support to...

  • Technical Operations Engineer

    3 days ago

    Cape Town, Western Cape, South Africa Grosvenor Casinos Limited Full time

    Job OverviewThis is an exciting opportunity to join our team as a Technical Operations Engineer in Cape Town. As a key member of the global EUC team, you will be responsible for providing technical support to our mobile app development teams, office and remote employees.The ideal candidate will have a strong background in using and supporting MacBook/MacOS,...

  • On-Premises Technical Support Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Yoco↗︎ Full time

    Job DescriptionWe are seeking a skilled installation engineer to join our team. As a technical installation specialist, you will be responsible for providing the necessary on-premises technical installation & support for our customers.The successful candidate will have 5+ years of experience in POS systems, preferably within the hospitality sector. Excellent...

  • IT Support Manager Cape Town

    5 days ago

    Cape Town, Western Cape, South Africa Oasis Computer Products and Services Full time

    Job DescriptionAs a Technical Operations Manager at Oasis Computer Products and Services, you will be responsible for overseeing the IT operations in Cape Town. This includes providing telephone, remote support, and onsite support to clients across various locations in the region. Your duties will also involve installing and configuring various systems, from...

  • Tech Officer: Technical Support

    3 days ago

    Cape Town, Western Cape, South Africa BCXP Full time

    Reports to: Ops Manager: Onsite Operations (M/S6)Core DescriptionResponsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications.Key Deliverables / Primary FunctionsProviding technical support onsite or via remote-access systems, ensuring...

  • Engineering Project Support

    5 days ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Join a Leading Engineering TeamIf you have a knack for keeping engineering projects organized and ensuring everything runs smoothly, wed love to hear from youA well-established company in the construction and engineering industry is looking for a proactive and highly organized Engineering Admin Support to assist their team in Stikland, Bellville. If you...

  • EUC Technical Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Grosvenor Casinos Limited Full time

    Job DescriptionThis role is responsible for providing exceptional technical support to our mobile app development teams, office and remote employees based in our Cape Town office. As a key member of the global EUC team, you will be working closely with our Hosting and Network teams to ensure seamless operations.The ideal candidate will have demonstrable work...

  • Engineering Project Support

    4 weeks ago

    Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    If you have a knack for keeping engineering projects organized and ensuring everything runs smoothly, we'd love to hear from you A well-established company in the construction and engineering industry is looking for a proactive and highly organized Engineering Admin Support to assist their team in Stikland, Bellville. If you thrive in a fast-paced...

  • IT Support Professional

    3 days ago

    Cape Town, Western Cape, South Africa Bidvest International Logistics Full time

    Are you an IT Support Professional looking for a new challenge? Look no further than Bidvest International Logistics! As a key member of our IT department, you will provide first-level desktop support for all hardware, software, and application platforms.Your Key ResponsibilitiesProvide telephonic, remote, and onsite support for all BidvestIL systemsManage...

  • Snr Infrastructure Engineer/ CT based- onsite

    2 weeks ago

    Cape Town, Western Cape, South Africa EQ Plus Full time

    Key Responsibilities: System Administration SQL Database Support Cloud Services Optimisation of systems Qualifications and Technical Skills required: Bachelor's degree in engineering or related field 15+ years of IT infrastructure experience, SQL database administration, and cloud technologies Certifications: Azure Solutions Architect, Azure Database...

  • IT Support Engineer

    40 minutes ago

    Cape Town, Western Cape, South Africa Outsourced CFO Full time

    Job title : IT Support EngineerJob Location : Western Cape, Cape TownDeadline : April 17, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionOutsourced CFO is recruiting for a proactive and detail-oriented IT Support Engineer to join our team. This role is critical to supporting the growing IT needs of Outsourced CFO by ensuring...

  • Engineering Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Audible's VisionAt Audible, we aim to empower storytellers and listeners worldwide through innovative audio experiences. As a Support Engineer, you will play a crucial role in achieving this vision by leading technical teams and resolving complex support issues. Your expertise in scripting languages, Git, and AWS Services will enable you to drive operational...

  • Intern - Desktop Engineer I

    4 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    Kickstart Your IT Journey as a Desktop Engineer I Intern Dive into the fast-paced world of IT with hands-on experience in troubleshooting, hardware setup, and user support. As a Desktop Engineer I Intern, you'll be on the front lines of technical support, helping keep systems running smoothly while sharpening your skills in diagnosing issues, installing...

  • Intern - Desktop Engineer I

    2 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    Kickstart Your IT Journey as a Desktop Engineer I InternDive into the fast-paced world of IT with hands-on experience in troubleshooting, hardware setup, and user support. As a Desktop Engineer I Intern, you'll be on the front lines of technical support, helping keep systems running smoothly while sharpening your skills in diagnosing issues, installing...

  • Apple Support Engineer

    3 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Whats In It For You?:Work with cutting-edge Apple technologiesCollaborate with industry experts and grow your IT careerCompetitive remuneration and certification opportunitiesKey Responsibilities:Appointment Management Manage daily schedules, confirm appointments, and ensure timely arrivalAppointment Resolution Fulfil client requirements, complete...