Reservations Coordinator

3 weeks ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Job Summary

We are seeking a highly organized and detail-oriented Reservations Consultant to join our team at Black Pen Recruitment. As a key member of our operations team, you will be responsible for managing all aspects of travel bookings, from initial inquiries to final confirmations.

Key Responsibilities

  • Booking and verifying travel arrangements, including activities, transportation, and tour services
  • Ensuring timely submission of supplier invoices for payment and sending proof of payment to relevant suppliers
  • Confirming services and conducting timely checks to ensure quality control
  • Managing WhatsApp group chats for clients on tour and handling on-the-ground client communications
  • Booking accommodations for guides/drivers during overland tours and confirming within budgetary constraints
  • Reconciling money sheets after tour completion and submitting the reconciliation
  • Maintaining positive relationships with guides and monitoring their daily operations
  • Providing advice and recommendations to enhance the guest experience

Requirements

  • Grade 12
  • 3-5 years' experience in Reservations
  • High attention to detail
  • Exceptional multi-tasking ability
  • Good communication skills
  • Working under pressure and as a team player


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