Reservations Coordinator
3 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Reservations Consultant to join our team at Black Pen Recruitment. As a key member of our operations team, you will be responsible for managing all aspects of travel bookings, from initial inquiries to final confirmations.
Key Responsibilities
- Booking and verifying travel arrangements, including activities, transportation, and tour services
- Ensuring timely submission of supplier invoices for payment and sending proof of payment to relevant suppliers
- Confirming services and conducting timely checks to ensure quality control
- Managing WhatsApp group chats for clients on tour and handling on-the-ground client communications
- Booking accommodations for guides/drivers during overland tours and confirming within budgetary constraints
- Reconciling money sheets after tour completion and submitting the reconciliation
- Maintaining positive relationships with guides and monitoring their daily operations
- Providing advice and recommendations to enhance the guest experience
Requirements
- Grade 12
- 3-5 years' experience in Reservations
- High attention to detail
- Exceptional multi-tasking ability
- Good communication skills
- Working under pressure and as a team player
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